Job Title

Security Analyst User Trust

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Job Description

Responsibilities

  • Review accounts and transactions for potential hacker activity.
  • Analyze customer level information to determine action for both customers and company policy.
  • Design and monitor ATO detection strategies.
  • Use data to improve anti-ATO strategies and the customer experience.
  • Interact directly with customers to prevent and assist with recovery from ATO events.

Requirements

  • Must be an intuitive, analytical thinker, with the ability to communicate analysis clearly.
  • Must be able to effectively engage with customers during stressful interactions.
  • SQL ability, or other database-querying language (Looker experience is a bonus!)
  • 1-3 years’ experience in e-commerce, payments or financial services in Fraud Management and or Trust and Safety.
  • Strong organization and prioritization skills – needs to be flexible to meet the demands of a fast-paced environment.
  • Basic knowledge of account takeover and hacker techniques.

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